Ok since the tone of the weekend has been a sombre one, I figure it best to log a light hearted post instead.
When I was pouring over the newspaper over the weekend, i came across this article about a facebook group:
The article went on to share the experiences of the reporter who went around "testing" service staff from various organisations on their grasp of the English Language. What transpired was hilarious, laugh out loud funny anecdotal evidence that there were many service staff in Singapore in GENERAL (key word to note, this IS a generalisation) who were mainly from China could not communicate to Singaporeans in English.
One particularly comical story was of this poor malay childcare teacher who needed some assistance in a supermarket but had to ask up to 4 different staff members before she could locate one who was Singaporean and able to help her. She was especially shocked when one of the service staff actually asked her if she could speak Chinese (yes.......)
Those of you who know me would know that one of my pet peeves is bad english. Now, I'm sure i'm going to come across as some sort of "english snob" to some.. but really, its just a pet peeve of mine... I can't help it. I don't think its too much to ask to speak with proper grammar and pronouce (simple) words properly and clearly.
Given the above, of course my griveance with those who CAN"T even speak english would naturally fall within the subset of my pet peeve. I have had MANY occasions where I'm sure my blood pressure went up after having to speak in Chinese to a service staff. Now, I am Chinese and speak (fairly bad) Chinese but what about those who are non chinese? It seems that all service staff from China expect everyone to speak Chinese! (note story above).
I get especially upset when the said service staff is working in a western or predominantly non chinese working environment. (read a restaurant). I do not mind this when eating at food courts, hawker centres and take out counters etc.. even at fast food outlets! but when i pay service charge and have a sit down meal, I don't think it is unreasonable to expect a basic level of English from the staff.
Even if I give another concession to those Chinese Restaurants, who may have employed chinese speaking staff to give some allure of authenticity perhaps? ( maybe?) but how about those western joints that I have been to ?
One bad experience at a pub in Far East Square area in town comes to mind. I recommended this place to my friends at lunch one day and I was deeply embarassed I did that. The service staff could NOT understand what we wanted and our orders were wrong and we waited about 10 minutes with our food in front of us with no utensils. The service staff could not understand english and made no effort to ask and just nodded and came back with drinks and serviettes instead. After that, they just stopped coming back. I could not
tahan and complained to the manager who gave us a free round of drinks (which we had to gulp down since our meal had taken a long time to finish!)
Its just ridiculous given that the majority of the patrons were and would likely be caucasians!!!
The latest incident occured yesterday at a new japanese restaurant at Tiong Bahru Plaza where this LOCAL male service staff, alex, was attending to us and INSISTED on speaking chinese! Even though it was CLEAR that he understood what I said but spoke in Chinese in reply. I don't know why but that irked me alot and I guess if i was feeling bitchy enough, I would have just stared blankly back at him and insisted he replyin English instead. I say he was local because his local chinese accent . I seriously wanted to ask him why he insisted on speaking to us in Chinese ? It was not like he had to give a speech in English. He only had to confirm whether there was any discount with any credit card (zhan shi hai mei you) , to top up our green tea (hao de. ke yi) and to return Hub's card (ze shi ni de ka)
Sigh.
In this present day and age, I would like to believe that those employed in service staff in Singapore have at least a basic command of english. Pls don't get me wrong. I get the whole concept of employing foreigners in service jobs due to the numerous postiive factors (mainly positive for the employers) but I think it is only right (and self serving for the business) if your staff can speak english and communicate well!
A good point was brought up by the newspaper article, where they likened it to the fact that our domestic helpers are made to sit through a basic english proficiency test at the agency level. I think that would be a good idea. But I suppose logistically it will be very hard given that there is no consolidated agency/organisation for foreign service staff but perhaps there should be?
Needless to say, I joined the facebook group immediately.